Now Hiring - Healthcare Associate Account Manager Client Service in Minneapolis, MN

Careers at Solutran, part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life’s best work.(sm)

This position is responsible for all aspects of managing and maintaining an assigned portfolio of large national account relationships. Our account managers maintain a solid understanding of each client’s business and their respective industry, develop expert knowledge of products and services, proactively communicate with the key contacts, and generate new revenue by cross-selling services.

This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Maintain a solid understanding of each of the assigned client businesses, their unique industries, and the services we provide them. Understand the client’s needs on a day-to-day basis as well as a strategic level and how our services benefit them
• Develop strong working relationships with key contacts within each company including the decision makers, influencers, and coaches. Proactively manage each client relationship through frequent contact consistently documenting communication in call reports, Salesforce, or other systems as specified
• Analyze and research client issues and trends. Exercise resourcefulness and creativity when handling unique or complex issues on behalf of our clients. Act as liaison between client and internal departments to resolve issues
• Use analytical skills to monitor trends on client accounts effectively using the systems and tools available. Look for process improvement and service opportunities as a result of trends. Escalate concerning trends to management
• Mentor client service colleagues in their support of client business. Train as needed
• Ensure total client satisfaction by soliciting feedback. Keep a strong pulse on each client and anticipate their needs
• Educate clients on features, functionality, benefits, and costs of services
• Act as the voice for the clients – bring forth ideas for improving or enhancing our products, services, and support. Participate in the creation of solutions that meet both client and Solutran business needs in situations where the current services do not meet client needs
• Manage and/or participate in departmental projects and process improvements. Develop and/or refine processes and procedures as needed
• Other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years previous experience in a client service, customer service, account support role
• Ability to work from 8:00am - 5:00pm CST

Preferred Qualifications:

• Bachelor’s degree (or higher) OR equivalent experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.